Quokka Hub Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide: When you register, book a call, or contact us (including via our website contact forms, strategy-call booking, or newsletter signup), you may provide your name, email address, company name, job title, and phone number.

1.2 Survey & Assessment Data: We collect responses to employee engagement surveys and DISC assessments. Engagement surveys are designed to be anonymous; however, individual responses are collected and processed by our system to generate aggregated reports.

1.3 Information Collected Automatically: We automatically collect data such as IP addresses, device types, and usage data (pages visited, actions taken) via cookies and similar tracking tools.

2. How We Use Your Information

We use personal data for legitimate business purposes, including:

• Providing and maintaining the Services and dashboards;
• Analyzing survey responses to provide insights to your employer;
• Personalizing your experience and improving our AI-driven recommendations;
• Safety Monitoring: Analyzing data for high-risk keywords that may indicate a threat to workplace safety.

3. Disclosure of Your Information

We share data under the following conditions:

• To Your Employer: We share aggregated reports with your organization. We do not share individual raw survey responses unless a survey is explicitly marked as "Attributed."
• The Safety Exception: To maintain a "Duty of Care," if a response contains credible threats of physical violence, self-harm, or criminal activity, we reserve the right to identify the respondent to the employer's safety leads or legal authorities.
• To Service Providers: We use third-party vendors for hosting (e.g., AWS), analytics, payment processing, and CRM/marketing platforms (e.g., HubSpot) when you submit contact or booking forms. All vendors are bound by confidentiality.
• Aggregated Benchmarking: We may use de-identified, aggregated data to publish industry trends or train our AI. This data cannot be traced back to an individual or company.

4. Legal Basis for Processing (EU/UK/International)

Under the GDPR and similar laws, we rely on:

• Contractual Necessity: To deliver the services you or your employer purchased.
• Legitimate Interests: To improve our platform and ensure workplace safety.
• Consent: Where required for marketing communications.

5. International Data Transfers

Quokka Hub is based in the United States. Your information may be processed in countries outside your residence. We ensure adequate protection through Standard Contractual Clauses (SCCs) and equivalent safeguards under UK, EU, Canadian, and Australian law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access & Portability: Request a copy of your data.
• Correction & Deletion: Request that we fix or erase your data.
• Opt-Out: Object to data processing or withdraw consent.
• Non-Discrimination (CCPA): We will not discriminate against you for exercising your rights.

To exercise these rights, contact privacy@quokkahub.com.

7. Data Retention & Security

We retain personal data only as long as necessary for the purposes described (e.g., while an account is active). When data is no longer needed, it is securely deleted or anonymized. We implement technical and physical safeguards, but no online system is 100% secure.

8. Third-Party Links & Children's Privacy

Our Services may link to third-party sites; we are not responsible for their privacy practices. Our Services are not intended for individuals under the age of 18.

9. Changes to This Policy

We may update this policy periodically. Changes will be reflected by a new "Effective Date" at the top of this page.